Attend the Annual Meeting

Each year in August or September an Annual Meeting of the members of Carroll Electric Cooperative is held to inform the membership of the financial and operating condition of the cooperative.  At this meeting you may exercise your right to elect members to serve on the Board of Trustees and vote on amendments to the cooperative’s Code of Regulations. 

Your attendance at this meeting is important for the continued success of the cooperative.


Let Us Know When You Move

It is important that you notify the cooperative office when you plan to move.  Please inform us when to disconnect your service or, if someone else is moving into your residence, transfer your account into the incoming party’s name.  Also, please give us your forwarding address so your final bill can be mailed to you at your new location.  The amount of your membership and deposit, if any, will be credited to your final bill.  Without your forwarding address, it will also be impossible to reach you in the future should you be eligible for a patronage capital credit refund.


Call Before You Dig

If you are planning work around your property involving trenching, grading, installing fence post, tilling, or digging of any kind, be sure to contact the Ohio Utilities Protection Service (OUPS) first.  OUPS should be called at least two working days before you begin to dig.  Call toll-free 1-800-362-2764.

OUPS will be able to tell you the type of underground utility lines in your area.  OUPS may contact directly the utilities involved or, in some instances, you will be required to contact the utility.

Digging through underground cable can be dangerous, can cause interruption of service, and is costly.


Allow Us To Trim Your Trees

Maintaining clearance between trees and over lines is an ongoing program to help assure reliable service.  Outages caused by trees in power lines can be reduced when our crews are permitted to trim or remove trees.  Please help us by allowing for clearance of any right-of-way located on your property.


Provide Access to Co-Op Equipment

Make sure Carroll Electric has access to its equipment located on your property such as the electric meter, underground cable, pole, or transformer.  If you add a fence or landscaping, it should not prevent an employee from gaining access for service or maintenance.  Do not add a room , patio, or carport, which would cover underground lines or enclose your electric meter.


Use Standby Generators Cautiously

All standby generators must be connected through a double-throw switch that disconnects the service from Carroll Electric lines.  Connecting a generator without a double-throw switch can be dangerous if your generator backfeeds current onto coop lines while crews work to restore power.  Please notify the coop office if you install a standby generator.


Report Line or Service Problems

You can be helpful by reporting any conditions along cooperative power lines that may need attention.  Call our office if you see any of the following:

• Broken or badly leaning poles.
• Wires sagging too low
• Trees growing into the lines
• Broken insulators
• Sparks coming from a main line or transformer
• Grass fires burning poles
• Kids or unauthorized personnel inside substation facilities
• Damaged or unlocked ground level transformers
• Meter tampering or other theft of property

Pay Your Electric Bill Promptly

The money that you pay for your electric service is used to pay the cooperative’s operating expenses.  By paying on time, you help your cooperative meet expenses and avoid unnecessary costs.  Should you have trouble paying your electric bills, please call our office and make payment arrangements.


Members Read Own Meter

Every month you will receive a statement type electric service bill.  This statement will have a breakdown of all the charges that go into your electric bill.  The statement is mailed to you at the first of each month.  Your energy bill is due and payable upon receipt.  The final day to pay the next amount (without penalty) is the 15^th of the month, unless the 15^th falls on the weekend or a holiday.  In that case it may be paid the next regular working day.

When you receive your bill, you may be asked to enter a meter reading and date it in the prepared space on the billing statement.  Mail or take this portion of your billing statement along with your payment to our office.  The meter reading you entered will be used to figure your billing for the following month.

At the current time a certain percentage of our customers meters have been replaced with electronic meters that automatically send their reading to a computer located in the office. Eventually all of the electric service meters will be replaced with these new type meters. This new system eliminates the need for customers to read their meters.

If you are a new member, you will receive a statement in the mail on or about the first of the month after becoming a member.  You may be asked to enter the current meter reading and return the card to our office.

Failure to receive a meter reading for one month will result in an estimated bill charge.