Automatic Bill Payment
Using Carroll Electric Cooperative Inc.'s Automatic Bill Payment system is simple. All you have to do is sign up.
Click here to download an automatic bill payment application.
Is there a charge for this service?
Carroll Electric Cooperative Inc. does not charge its customers for automatic bill payment. It is best to ask your financial institution if it has a charge. If it does, the charge is usually less than a paper check charge.
How do I know when automatic payment begins?
After your account is converted, "automatic bill payment" will appear on your bill. This usually takes less than 30 days.
How will I know how much my bill is?
Carroll Electric Cooperative, Inc. will send a monthly billing statement approximately the first of each month, just as it does now. The amount due will be deducted from your bank account on the 10th of the month and transferred to Carroll Electric. If the 10th falls on a non-working day, the amount will be deducted on the first working day after the 10th or as soon as practical.
What if I have questions about my bill?
You should call Carroll Electric Cooperative, Inc. at (330) 627-2116 before the 10th of the month.
Do not call your financial institution.
What if there isn't enough money in my account?
Carroll Electric will mail you a billing notice about 10 days prior to the date we will transfer funds from your account. This will give you adequate time to ensure sufficient funds are in your account. If there are not sufficient funds, the transaction will be treated like a bounced check, and there will be additional charges from your bank and Carroll Electric Cooperative, Inc.
How will I know the bill has been paid?
The fund transfer will be itemized on the monthly account statement you receive from your bank.
Can I cancel the payment plan?
Yes. You control your payments and can cancel the automatic bill payment plan at any time. Simply notify Carroll Electric Cooperative, Inc., in writing, that you wish to cancel this plan.